Monday, 4 June 2012

The True Benefits of the Unified Communications System

Unified Communication from CorptelUK is cross platform system that is taking VoIP (Voice over Internet Protocol) to a whole new level. This technology transforms computers and regular business telephones into virtual communication platforms. It allows users to communicate with other individuals via a hands free headset in real time, even though those individuals may live halfway around the world.

Unified communications is comprised of various elements, including multimedia services, unified messaging, work flows, enterprise applications, and interaction services. Using this type of technology for your business can be extremely beneficial for the following reasons.

Advantages of Using Unified Communications

  • Collaboration- This technology supports a venue that allows clients, business partners, and co-workers to come together and collaborate while utilizing communication devices and information sharing. With unified communications, or UC, you can share documents and files, exchange ideas, and instantly edit a document together. This facilitates teamwork within your company, even if the team members are not on the same continent.

  • Communication- UC allows businesses to communicate with others, no matter what device they are uses. This not only provides you with easy access to individuals you need to speak to, but allows you to transition to another device seamlessly right in the middle of a call, letting you bring in others on board.

  • Access- Because unified communications is available on almost every communication device, users can enjoy easy and remote access to the system. This means you can connect to your company’s network even if you are at home on your laptop via wireless internet.

  • Integration- The features offered by this communications system allow for the expansion of integrations between communication applications and data, promoting continuity in all your business processes. With UC, you can easily access integration features like customer relationship management, enterprise recourse planning, and supply chain management that make it easy for you to do business efficiently and effectively.

  • Presence- With this communications system, you are given access to a real-time interface that allows you to see all the users on your network and the way they prefer to speak to you. This reduces the amount of time you have to spend finding available users. This technology may seem simple, but it is essential in business, especially if you are a customer support specialist who is speaking via a handsfree headset to a client and must quickly find an available expert to answer a particular question.

  • Features- One of the biggest benefits of this technology is its overwhelming list of features, including informational and transactional systems that allow you to keep track and view e-commerce, m-commerce, weather, voice web browsing, and stock information, instant messaging, paging, synchronised calendars, integrated voice response, work flows, and real time communications. These features allow the technology to help us communicate more effectively with one another through headphones and change the way we do business.

Unified communications have completely changed the way we view and use VoIP and communicate with clients, co-workers, and business partners. Visit CorptelUK today to learn more about how using this technology and the right headsets can increase the communication, collaboration, presence, and integration of your business.


  1. I found this blog very informative and I think it will be beneficial to all who want to grow their business. The concept of unified communications or hosted unified communications, is the integration of real-time communication services such as voice and video telephony, chat, presence information, desktop sharing, call control with non-real-time communication services such as voicemail, e-mail, SMS and fax. The benefit of this service is, it allows business owners and employees to communicate whenever, wherever and however they choose.

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